Consistent effort needed for support
Support communication was a mixed bag over the week. Initially, the telephonic assistance answered my queries properly, but day to day there were delays that made it harder to keep my work moving. Sometimes the responses took longer than expected, which meant I had to follow up multiple times. On the other hand, when they did reply, the help was generally useful and they resolved issues I had with the dialer and database feature. So it wasn’t entirely negative, just uneven. The automatic updates occasionally changed features without much warning, which added to the confusion. Overall, this required steady effort from my side to manage, neither perfectly smooth nor completely frustrating. I’m still learning to balance using the software with these communication ups and downs.