Considering another try, but support could be better
My experience with the WFHI software and support has been quite mixed. On one hand, the onboarding process was straightforward, and the training materials provided were fairly comprehensive, which helped me get started without too much hassle. The software's calling tools and dialer worked well during most of the week, and the automatic updates seemed to improve some functions over time. However, I struggled with the database feature a bit — it wasn’t entirely intuitive, and I found myself needing to call support more than I expected just to navigate certain features. Telephonic support was polite and patient, but sometimes the responses were slow, which was a bit frustrating. Additionally, the invoicing and payment process took longer than I hoped to fully understand, leaving me hesitant the first time around. Despite these challenges, I don’t rule out trying to use the service again because overall, once familiar, the software does deliver on key promises. I imagine with more practice and perhaps clearer communication from support, my future experiences might improve. For now, though, I’m on the fence about recommending it wholeheartedly to others without disclaimers about the support aspect.