Considerable effort needed to get started
I found the support and communication aspects to be quite disappointing during the initial stages of using WFHI software. The onboarding process was slower than I expected, and it took more back-and-forth communication to even get basic questions answered. While the telephonic support staff was polite, their response times were not very prompt, which added frustration. I was hoping for a smoother start with better guidance through the setup of the calling tools and database features. The training materials were not as detailed as I had anticipated, so I had to spend extra time figuring things out on my own. The invoicing and payment process was at least clear, which I can acknowledge as a positive. Still, the overall effort required to get going felt more like a burden than an assistance, which makes me hesitant about relying on their support for future issues.