Considerable effort needed but responsive support
My experience with the WFHI support system was a mix of challenges and helpful interactions. At first, it took quite a bit of effort to get through on the phone and explain my issues clearly, which felt time-consuming. Sometimes I had to repeat the same problem because the support person wasn’t familiar with my prior inquiries, adding some frustration. On the positive side, once the communication improved, the team responded quickly to follow-up questions and provided practical solutions. They also kept up with automatic software updates that occasionally fixed some technical problems without my asking. The invoicing process ran pretty smoothly after I clarified a few points with them. Even though the start was tough, the support overall proved responsive and willing to assist until my concerns were addressed. This gave me a sense that although it required persistence, help was ultimately available when needed. The effort involved was significant, but balanced by the quality of the support once the connection was established. For future users, I recommend patience during initial contacts since the support team can be fairly effective beyond the early hurdles.