Confusion set in when steps lacked clear sequencing

Confusion set in when steps lacked clear sequencing

At first, I thought the sales and pre-purchase steps would follow a well-structured path, but it did not always feel that way. Some elements like sign-up came before clarifying billing details, which seemed backward to me. It wasn’t until I reached the invoicing and payment stage that things truly clicked and made sense. There was a noticeable lack of guidance early on, which caused some avoidable delays in accessing training and software features. I think if the sequencing was more intuitive, with clear milestones leading to each next phase, the experience could have been much smoother from the get-go. Overall, a mixed experience that could greatly benefit from reordering the steps more logically.