Confusion in the payment explanation was my main problem
When I first signed up, the billing and payment details were not clearly explained at any stage. The initial invoice I received had unclear line items and I wasn’t sure whether the charges included all necessary features or just part of the service. I attempted to contact telephonic support to get these details clarified. Unfortunately, I was often put on hold or transferred without any resolution. The invoicing system didn’t make it obvious how the recurring payments would work, which caused me ongoing uncertainty. It felt like I was expected to just guess or wait for the next bill to figure out what I was being charged for. The signing up part was easy and the automatic updates thankfully didn’t interfere with service, but this lack of transparency around payment stood out to me. I wouldn’t say there was active support in explaining costs clearly and I remained frustrated throughout my experience because of this one big issue.