Confusion cleared late during the sales explanation

Confusion cleared late during the sales explanation

Initially, the clarity around what exactly the training covered and how the software integrated with my remote workflows was vague. The sales process outlined some features but was a bit high-level, leaving me unsure about specifics like the dialer’s capabilities and the database’s role. It wasn’t until I contacted telephonic support during onboarding that things started to click; their explanations helped me understand how the billing and automatic updates function on a day-to-day basis. However, I feel the pre-purchase communication could have been clearer and more detailed to avoid that initial confusion I experienced.