Confusion aur clarity dono missing thi
Last tak mujhe lag raha tha ki sab clear ho jayega, lekin honestly, jitni bhi sales details di gayi thi, usme bahut confusion tha. Sign-up ke baad bhi onboarding flow kaafi unclear tha, har step par doubt hota tha ki kya karna hai. Training module mein jo basic guidelines hain, woh bhi poori tarah helpful nahi lag rahi thi mere liye. Jab software ki baat aayi, dialer aur calling tools ko samajhne mein time zyada lag gaya, technical support tak reach karna bhi easy nahi tha, jo mujhe aur zyada frustrated kar raha tha. Jo invoices mile, unme bhi clarity nahi thi payment ke terms ke baare mein. Sab mila ke, mujhe lag raha hai ki purchase process ke baad bhi mujhe khud hi sab kuch samajhna pada. Mujhe lagta hai ki thoda aur detailed aur step-by-step help available hoti toh main zyada confident feel karti, abhi ka experience bahut disappointing tha.