Confusing wording made support frustrating
I found the experience with your telephonic support more frustrating than helpful mainly because the labels and instructions weren’t clearly worded. From the start, I struggled to understand what exactly was meant by certain terms in the calls and training. This led to misunderstandings that would’ve been avoidable if the communication was simpler or more intuitive. I grant that the support was quick to respond, but clarity seemed lacking, which is crucial when you’re relying on guidance for a complex remote workflow. The onboarding seemed rushed, leaving some steps unclear and many labels unexplained. It’s disappointing because I wanted the process to be smooth, and some fine points could have been refined much better. The confusion about wording made it tougher to actually benefit from the calls and dialer features, so I found myself questioning if I'd have enough support going forward. Overall, the poor labeling really held back the experience for me.