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WFHI review

Confusing terms made me hesitate to proceed again

1 out of 51 of 5Verified customerSales and pre-purchase

Confusing terms made me hesitate to proceed again

I was trying to navigate the sales and pre-purchase information, especially during the sign-up flow. At one moment, I encountered labels that didn’t seem to correspond with the actions I was supposed to take; this moment stood out because it left me uncertain whether I had done something wrong or if the system had an error. For example, a button labeled 'confirm' appeared before I had actually filled required information elsewhere, so it felt out of place. The rest of the platform’s wording was vague to me, so I couldn’t be sure if all features were described properly. Because of these unclear phrases and inconsistent labels, I didn’t feel confident moving further into onboarding or using the tools. Ultimately, I’m unsure if I would attempt this purchase or process again since clarity in steps and labels is crucial, and that wasn’t met here. I regret not being able to better understand the process, and the frustration this caused makes me reluctant to try again without significant improvement in wording and interface terms.

Kiran WaliaMaharashtra, IndiaExperience: Published:
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The reviewer's registered phone number or email was matched to a WFHI customer record.

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