Confusing terms aur labels ne frustration badha diya
You guys really need to fix the way things are named on your sales and pre-purchase material. Jab main sab dekh rahi thi, toh bahut terms the jo bilkul clear nahi thi, especially jo invoices aur sign-up processes ke labels hain. Mujhe samajh nahi aaya ki kaunse package mein kya included hai, aur kya features rahenge after sign-up. Training offer ke baare mein bhi clarity kam thi, ki actual mein kya milega. Jab main call par pucha toh answers bhi confusing lage jaisa ki kuch jagah contradictory information di gayi thi. Software aur onboarding steps pe confidence nahi bana because of it. Agar labels aur wording simple aur direct hote toh shayad main zyada comfortable feel karti to sign-up karne mein. Overall, yeh confusion ne mera impression negative kiya aur mujhe laga ye process jyaada user-friendly hona chahiye tha. Please simplify language and descriptions so log ko samajh aaye exactly.