Confusing terms and labels made the whole thing frustrating

Confusing terms and labels made the whole thing frustrating

Looking back, the whole sales and pre-purchase thing felt like unnecessarily complicated jargon mixed with unclear labels. I spent more time trying to understand what exactly each feature meant on the dashboard than actually using the software. Even during onboarding, the explanations were so vague that I ended up guessing how to set up the calling tools and database. The invoices and payment options didn’t clear things up either — the terms used were misleading and didn’t match what I saw in the software. Overall, the experience felt confusing and frustrating, like a poorly translated manual with no clear path forward.