Confusing steps spoiled the software experience
You need to make the software access and explanation much clearer. I found it very frustrating that the onboarding instructions were vague and hard to follow. I was expecting a straightforward process, but instead the interface was confusing and the user guide didn’t clarify things well. The database setup instructions lacked detail, which made it difficult to start using the software effectively. On top of that, the dialing tool was tricky to understand without clear tutorials, and the training didn’t seem to complete all the topics it promised. Your support via phone was not very helpful because it felt scripted and unprepared for my specific issues. The invoicing and payment system was the only thing working relatively smoothly, but even there, some steps were unclear and slow to process. Overall, I found that I was spending more time trying to figure out how to use the software than actually working with it. Improvements in communication and more detailed, step-by-step training would help greatly. Unfortunately, this experience put me off continuing with the product because it doesn’t inspire confidence in the support and explanations you provide.