Confusing software access made the whole thing feel frustrating
Overall, my experience with the software and gaining the right access left me feeling frustrated rather than satisfied. While I was able to sign up and receive initial instructions easily enough, the actual process of accessing the features consistently became a problem. There were times when I could not reach the dialer or when the database did not load, which resulted in needing help more than once. I imagine someone new to this software might struggle even more. The lack of clear guidance on resolving these issues on my own meant I had to reach out to support multiple times, which used up a lot of my time. Although the support team was helpful once contacted, the frequency of needing help again concerns me as it disrupts work continuity. Hence, if I try using this again, I expect to face similar problems unless improvements are made to software reliability and accessibility.