Confusing process felt all over the place
Honestly, from the moment I started with the billing and payment steps, the whole thing felt disorganized and not user-friendly. It seemed like they just threw information all over the place without a sensible order. Instead of guiding me step by step, I kept hitting dead ends where I wasn't sure when to pay or what exactly I was paying for. I tried following the billing instructions, but the sequence was confusing; some charges appeared unexpectedly, and I wasn’t sure which were recurring and which were setup fees. The invoicing system didn’t help much either because invoices looked cluttered, without clear labels explaining each line item. The sign-up process itself was smoother but didn’t prepare me for what came next. Calling support was frustrating too—I had to call multiple times because they didn’t address my questions fully the first time. The dialer and database seemed fine technically, but that didn’t make the payment side any easier to handle. Overall, it felt like the process wasn’t designed with a user’s natural flow in mind, making me question if I could keep using the software when paying bills turned into a maze. I wish the steps had been logical and transparent enough to follow confidently, but sadly, my experience was mostly confusing throughout.