Confusing order, felt like going in circles
The whole billing and payment process felt totally out of order and really frustrating to deal with. I repeatedly had to recheck steps because they didn’t happen in the sequence you’d expect logically. For example, receiving the invoice came only after I had already tried accessing features that were meant to be locked until payment, which wasted time and added unnecessary complexity. Signing up was straightforward, but the connection to payments and invoicing seemed disconnected. I explained the same issues to support multiple times, yet the updates or clarifications took too long, and I kept wondering why something so critical wasn’t smoother. My attempts to get clearer telephonic support during the payment stage only led to longer waiting and repeated instructions with no quick resolution. It often felt like the process was patchy rather than well integrated, which made progress slower. I just wanted a clear, simple continuous flow from sign-up through billing, but instead I got confused back and forth phases that felt tiring and poorly matched.