1 out of 51 of 5Unverified experienceBilling and payments
Confusing ongoing charges overshadow one-off setup
The billing experience was frustrating because it was difficult to understand what part of the charges were one-time and what was ongoing. I expected the payment process to be simpler but the invoices kept coming without clear explanation of recurring fees. Setting up the software felt like a one-off task with some clarity initially. However, the ongoing costs and payments were not transparent and seemed arbitrary at times. This made me question the value, since I was not sure how long the recurring payments would continue. Telephonic support did not clarify this well, which added to my frustration. I found the whole invoicing and payment experience disappointing relative to my expectations for straightforward billing.