Confusing labels required quite a bit of effort
I found the wording and labels on the portal to be quite unclear initially, leading to extra effort on my side. It felt like many terms used didn’t really explain what the feature does, so I had to spend time cross-checking with support to understand what exactly each meant. This created some frustration during the pre-purchase phase as I had to clarify basic functions multiple times rather than focus on the bigger picture of how to use the software. A couple of terms could be made more intuitive to improve user experience. The sign-up finally went through smoothly but getting there was more taxing than I had anticipated due to the confusing language.