2 out of 52 of 5Verified customerTraining and onboarding
confusing labels messed up early stages
You guys really need to rethink some of the wording and labels used in the onboarding process because it just didn’t make sense in several places. Terms that were supposed to guide users instead caused confusion and delayed progress. Even after going through the training, I found myself unsure if I was in the right step or what the next action exactly meant. The database setup instructions were clearer though and that part did help me move forward without too much trouble. But overall, inconsistent or unclear labeling made the initial few sessions frustrating and less productive than they could have been.