Confusing labels made the sign-up hard
The sales process was quite confusing due to the wording used on the website and in the invoices. I found that the terminology around the software features was not clear, which made it difficult to understand what exactly was included in the package I was purchasing. For example, the distinction between the Database feature and the Dialer tool wasn't well explained. When I tried to navigate through the pre-purchase information, some labels felt misleading, causing me to hesitate before signing up. On the plus side, the payment process itself was straightforward once I was ready to make the purchase. However, clearer descriptions and simpler labels would have made my decision easier. Overall, the experience was mostly frustrating due to this lack of clarity.