confusing labels made support harder to use

confusing labels made support harder to use

I was hopeful about the support from the start but honestly the labels and wording used in the app didn’t make much sense for me. It was hard to tell what some features actually did from just reading the descriptions which made asking for help a bit tricky. The support team was okay, but when even I get confused about simple words on buttons or menus, it slows down the whole process. They did try to help when I called but I think better wording in the software could have made it easier to find answers myself. The invoicing part was the only thing that felt clear throughout. Overall this confusion just took some of the convenience away from the whole experience.