1 out of 51 of 5Verified customerTraining and onboarding
Confusing labels made onboarding frustrating
You really need to rethink how you label each step in the training and onboarding flow. When I was trying to set up the calling tools, the wording didn’t make sense at all. I kept clicking on things that didn’t correspond with what I thought I was selecting. The database feature was especially badly labeled — I wasn’t sure whether I was adding or updating contact details. It reached a point where I felt stuck and frustrated, wasting time trying to figure out your process instead of actually using the software. I tried calling support once but they weren't very clear either, which didn’t help me move forward. This disappointing onboarding experience made me question if I should continue with your services.