Confusing labels left me frustrated with support
I often found the wording used in the support documentation and software menus confusing. This made understanding the calling tools and the dialer settings unnecessarily complicated. When I reached out to telephonic support, their explanations sometimes used the same unclear terms, which didn’t help resolve my issues quickly. The payment and invoicing process was fairly straightforward, so I can’t fault that part. However, the lack of clear labels and simple explanations caused me a lot of frustration. It often felt like I was guessing what a particular button or feature was supposed to do. Due to this, despite the friendly tone of the support team, I struggled to fully utilize the software efficiently. I hope future updates improve the clarity of these labels, but for now, I feel that these issues pulled down my overall experience a lot.