Confusing labels left me frustrated
The support communication was disappointing because many of the labels and instructions just didn’t make sense. When I called for help, the terminology used in the software and the support responses added to the confusion rather than clearing it up. It felt like trying to decipher a manual written in jargon without straightforward explanations. The words didn’t align well with the actual functions I had in front of me, so I often guessed what steps to take next. Only one thing was clear enough to say it was fine—the phone support was available when I needed it, even if what they said wasn’t immediately helpful. Overall, the lack of clear, user-friendly wording made it harder for me to get things done quickly. This is the main reason my experience was more frustrating than useful. It’s something that should be improved so others don't feel lost or misled by the labels and communication style. Without clearer instructions, I’m hesitant to rely on this platform for support.