Confusing labels but support tried to help
I found the wording and labels in the software quite confusing overall, which hampered my ability to navigate efficiently. The menus and options didn’t always make clear what each feature did, especially in the calling tools and database sections. This lack of clarity added unnecessary time to my setup and day-to-day tasks. However, one bright spot was the telephonic support, which, while not perfect, at least made an effort to clarify things when I called. The representatives explained things in ways that helped me understand the labels better, even though it shouldn’t have been that vague to begin with. Automatic updates sometimes changed interface elements, which meant relearning layouts without adequate notice. Onboarding flow was similarly unclear at points, causing some frustration. The sign-up and payment steps, thankfully, were straightforward with clear invoices sent promptly. So while I struggled with language and labeling inside the app, I will admit the support’s willingness to help offset some of those struggles. Still, better clarity in the interface labels would improve the experience significantly.