Confusing labels but otherwise okay
I was mostly okay with the support I got, but I found some of the wording in the software a bit confusing. For example, the label on the dialer’s call logs wasn’t very clear to me at first; I had to check the training notes a few times to understand what it exactly meant. I kept wondering if I was missing something or if this was just non-standard terminology. Despite this, the telephonic support was helpful once I raised my doubts, although I wish some of the labels were more intuitive right from the start. On the plus side, other parts like the database management and automatic updates were straightforward and didn’t create any issues. The invoicing was clear and easy enough. So, while one small part stood out as confusing, the experience overall was balanced between good support and a couple of unclear terms.