Confusing labels, but it worked out eventually
The entire pre-purchase and sales process felt a bit muddled to me, especially regarding the labels and wording on your sign-up and plan selection pages. At one point, I remember looking at the different subscription tiers and wondering what exactly differentiated the 'workflow integration' option from the 'complete package,' since the descriptions seemed to overlap. While the onboarding emails tried to clarify this, I still found myself guessing whether I was choosing the right features. After signing up, the database and dialer functions actually aligned better with what I expected, and the software did what it promised with decent reliability. I appreciate that your invoicing system was transparent and straightforward, which helped ease some of my doubts. However, this initial lack of clarity overall made the experience more tiring than it needed to be. Without a doubt, the calling tools and workflow training made up for that to some extent. Still, clearer terms and descriptions upfront would have made this feel less like a trial and more like a confident purchase.