Confusing labels and unclear sales messaging really put me off
You honestly need to rethink how you label and word things in the sales materials and sign-up process. When I first looked through the options, some of the terms felt unnecessarily technical and vague, making it hard to understand what I was committing to. For example, the way package features were described didn’t clearly differentiate between what was essential and what was add-on. This lack of clarity made me hesitate to proceed because I wasn’t sure if I was getting a full service or just partial access. Also, some buttons and labels in the dashboard weren’t intuitive—for instance, what exactly ‘Activate’ meant in that context wasn’t clear. I felt somewhat lost with the navigation and documentation when trying to clarify things myself. While I appreciate the concept, these communication issues made the whole experience frustrating. You definitely should simplify and clarify your sales language and user interface to make it more user-friendly because as it stands, it is quite confusing for new customers like me.