Confusing interface until I finally found the dialer
Initially I struggled to find the right tools within the software since the layout seemed a bit cluttered and it took some time to locate the dialer and database features. At first, I thought maybe the training would help me get oriented but it was somewhat generic and not immediately helpful for my specific needs. It was only after clicking around a bit and figuring out some of the menus during live use that the moment clicked for me — when I realized where exactly the call management tools were. The invoicing and payment steps were straightforward enough, and signup went smoothly which was a relief. However, the poor navigational flow early on meant a frustrating start that almost made me consider quitting. Once I discovered the dialer and got a handle on the updating system, things improved noticeably. Also, the support via phone was okay but not very proactive in guiding me through these early hurdles. Overall, I can say there was a moment of clarity after being a bit lost but the initial experience was definitely challenging to get past.