Confusing information left me unsure at every step
When I first looked into purchasing the software and training, I expected clarity about what was included and how everything worked. However, I was surprised by how unclear the explanations were during the sales process. Basic questions about the database feature or the calling tools weren’t answered directly. It felt as if some information was skimmed over or assumed I already knew the terms. The onboarding flow and support options weren't described well either. I kept wondering if the automatic updates would affect my workflow or if I’d need help often. The sign-up and payment steps were not laid out in a straightforward order so I had to spend more time figuring it out than I anticipated. I think better communication upfront could have saved me a lot of second-guessing.