Confusing from the very start

Confusing from the very start

I really wanted to like this software because it promised to simplify running remote workflows, but honestly, the whole process felt really confusing. From the sign-up to the onboarding, I couldn't understand some parts of the explanation and it left me unsure of how to proceed. The demo calls and dialer setup instructions weren’t clear enough, and I kept getting stuck checking the database feature, which didn’t behave as I expected. Every time I thought I had figured out a step, something would throw me off, like an automatic update that changed the interface without warning. I also found the billing and payment information to be very vague, making me hesitate before completing my purchase. Support was available, but I never felt confident that they understood my issues fully. I was hoping for an easier introduction to the system, but instead, it just felt frustrating and disorganized throughout. Maybe it’s just me, but this was not the experience I anticipated at all.