Confusing flow made the whole process feel unnecessarily complicated

Confusing flow made the whole process feel unnecessarily complicated

I found navigating the support resources quite difficult. Initially, I looked for help on the database features, but the documentation was scattered and sometimes outdated. When I contacted telephonic support, the representative was polite but had to put me on hold multiple times to check answers, which added to the sense of being lost. The billing and invoicing sections of the portal were easier to understand, but locating those after the initial sign-up was not straightforward. In general, the entire experience felt more complicated and time-consuming than I expected, making me hesitate about relying heavily on this system.