confusing explanation ruined the flow
The training and onboarding process overall felt quite confusing to me. Many instructions were unclear or overly technical without enough examples, which just made moving forward frustrating. I had to repeatedly pause the sessions to try and figure out what was being said. The database and dialer features were not explained clearly, so I ended up guessing multiple times. The automatic updates were the only aspect that ran smoothly without me needing to intervene much. The invoicing and payment steps were explained reasonably well compared to the rest. However, I really struggled through much of the training because clarity was lacking. It felt like no one checked if beginners could actually follow along easily. I wish the explanations had been simpler and more thorough from the start to avoid this frustration.