Confusing communication during sales was the standout problem
I tried to get more information before deciding to purchase, but the sales experience really left me frustrated. My initial questions about how the training sessions were structured went unanswered for too long, and when I finally got a reply, the info was vague and sometimes contradictory. At one point, I was promised a callback that never happened, which made me doubt how seriously my inquiry was being treated. The sign-up process itself started out promising, but then some invoicing details changed without prior notice, and it became unclear what I was being charged for exactly. The telephonic support didn’t seem prepared to handle pre-purchase concerns effectively, which was disappointing. I was looking for clarity and prompt answers but instead found this whole interaction overly complicated and overly slow. In the end, it was this lack of clear communication that stood out most and made me decide against continuing with this service.