Confusing billing process made everything unnecessarily complicated
The way billing and payments were handled left a lot to be figured out on my own, which was frustrating from the start. There was a lack of clear guidance on invoice timelines and payment schedules, so I repeatedly had to contact support to clarify what exactly was expected and when. While the actual invoice documents were accurate once issued, the path to get there felt unnecessarily convoluted. The entire payment setup felt like I had to work through a maze to understand what steps to take. The support did eventually provide explanations, but the initial confusion was avoidable had there been clearer information upfront. This added a layer of stress to an otherwise functional software experience and gave an impression of disorganized billing support overall.