2 out of 52 of 5Unverified experienceBilling and payments
Confusing billing labels took me by surprise
I found the billing and payment section of the portal quite confusing because some labels and wording didn’t seem to match what I expected. It wasn’t clear whether the descriptions referred to subscription types or add-on features, and the invoices were not very straightforward. I liked that the payment process was secure and functional, but I wish the terminology was clearer. It surprised me that there wasn’t an FAQ or a guide for billing terms that could help newcomers understand the invoicing better. While the basics worked fine, I felt the billing interface could definitely use more clarity to avoid any misunderstandings in the future.