Confusing billing journey that left me frustrated
I had high hopes for WFHI's billing and payments process but it quickly became a headache. Right from the sign-up, the initial invoice descriptions were vague - I wasn’t clear what each charge covered and the explanation in their emails was spotty at best. After trying to make payment, I waited since the confirmation screen didn’t indicate a clear status. When I reached out to support, they explained the different plan tiers, but it felt like a lengthy back-and-forth without a straightforward summary. I also found that the timing of invoicing and payment schedules wasn’t made explicit in advance, which made tracking my expenses harder. The one bright spot was their telephonic support, which was polite and did eventually provide some clarifications. However, the whole process felt murky and could benefit from clearer upfront communication to reduce confusion and extra calls. Overall, a frustrating experience that detracted from an otherwise solid software.