Confusing aur frustrating overall experience
Mujhe laga ki support achha milega jab main sign-up kar rahi thi, lekin communication kaafi slow tha aur doubts clear karne mein zyada assistance nahi mili. Training ke dauraan bhi kai baar basic queries ka response late aaya, jiski wajah se main confident feel nahi kar paayi onboarding complete karte waqt. Automatic updates kabhi kabhi unexpected changes leke aaye jisse workflow thoda disrupt hua, aur jab maine telephonic support se baat ki toh lagta tha ki wo mere problems ko thoda lightly le rahe hain. Database feature ke sahi istemal ke liye training optional lag gayi aur thoda confusing bhi, jiska effect software ko smoothly chalane mein padha. Dialer aur calling tools expected ke mutabiq kaam kar rahe the, par support jab issue solve karne aaya toh wo timely nahi tha. Invoice aur payment process straightforward tha, lekin yeh saari problems overall experience ko disappointing bana dete hain. Thoda bahut software ne kaam to kiya, par woh confidence nahi de paaya jo main expect kar rahi thi. Agar customer service aur communication improve karte toh shayad mujhe zyada acha laga hota.