Confusing and unorganized steps made onboarding frustrating
The whole training and onboarding experience felt more like a maze than a clear path. Initially, I expected a step-by-step guide that would logically take me from basic setup to advanced features, but what I got was a series of disjointed instructions that didn’t seem to follow any sensible order. Sometimes, I was asked to input information before understanding why it was needed, which made me question the purpose of certain steps. The training sessions seemed to jump around between topics rather than building on previous knowledge. On the bright side, the automatic updates kept the software running without issues. However, the lack of structured flow in onboarding made using the calling tools and dialer confusing at first. It took several attempts and calls to telephonic support before I felt comfortable. Unfortunately, the support didn’t fully alleviate my frustration as they often repeated what was already in the manual. Payments and invoicing worked fine, at least. Overall, I’d say the process felt disorganized and was more frustrating than helpful in making me ready for actual usage.