Confusing, and steps didn’t feel in order
I felt quite lost during support because the order in which I was guided made little sense. At one point, I called for help about the dialer setup and was told to jump between unrelated topics before ever addressing the actual issue. The support staff were polite, yet the sequence of instructions felt disjointed as if they were reading from a script that didn’t consider what I had already tried. This led to frustration because after following those steps, I still wasn’t sure if I had solved my problem or not. Aside from that, I can say the telephonic support was generally reachable and not slow to pick up. But that didn’t make up for how the advice was layered and sometimes mismatched to my needs. The whole process left me uneasy and made me wonder if there was a better way to communicate issues.