Confusing and frustrating onboarding experience
The training and onboarding felt very disorganized from the start. The terminology used throughout seemed inconsistent and confusing. I had trouble understanding the labels and instructions provided, which slowed me down significantly. While I hoped the initial training would give me a clear grasp of the software and the dialer functions, it didn’t prepare me adequately. The onboarding flow lacked clarity, meaning that I was often guessing how to proceed rather than following a straightforward path. This experience left me frustrated, as I had to repeatedly reach out to telephonic support, only to receive delayed responses or answers that didn’t fully address my concerns. The automatic updates seemed to change interfaces without proper notice, making it harder to keep up. Overall, the entire process felt disjointed and poorly explained, causing me to lose confidence in using the platform effectively in my remote workflow.