Confused ordering steps don’t match expectations well
I found the steps leading up to the purchase somewhat out of sequence, which left me a bit confused. The initial sales discussions provided good information about the product, but then the sign-up process seemed rushed despite the clarity of the previous explanations. I was hoping for a clearer, more logical progression where invoicing and payment details were confirmed early, but in reality, I had to wait until much later to get a proper invoice. On the plus side, the sales team was informative and answered my queries adequately, which gave me some confidence. However, poor alignment between the steps made it difficult to plan my schedule around activation and training sessions, as I was unsure when I’d receive all the necessary credentials. If the flow had been more ordered and transparent, it might have settled my doubts better. The automatic updates mentioned sounded promising but came unexpectedly late after the initial setup, which threw off my timeline somewhat. Overall, the process felt less intuitive than I expected, balancing decent support against a somewhat muddled ordering experience.