Confused feel kar rahi thi due to support ka slow response
Pehle toh mujhe laga tha ki support system achha hoga, par jab maine contact kiya toh response bahut late mila. Communication itna clear nahi tha aur baar-baar mujhe explain karna padta tha apni problem. Phone par baat karte waqt lagta tha wo asli issue samajh nahi pa rahe hain, isliye confidence kam hota gaya. Thoda update process smooth tha, wo mujhe pasand aaya, software ko baar-baar manually update nahi karna pada. Training thodi detailed thi, par help ke liye jab phone uthaya toh lag raha tha ki koi turant madad nahi karega. Purane issues baar-baar repeat ho rahe the, kaafi waqt barbaad hua. Dialer ka system sahi tarah se kaam karta tha lekin jab database se related sawal uthaya toh feedback itna helpful nahi mila. Mujhe lagta hai communication channel mein abhi kuch improvement chahiye. Overall, support ke issue ki wajah se itna confident feel nahi kar paayi thi end tak, par software ke automatic updates thik hain, aur onboarding flow bhi theek-thaak laga. Abhi bhi lagta hai ki agar support thoda aur proactive hota, toh experience better hota, warna mujhe zyada bharosa nahi bana ke ye poora system confidently use karungi.