Confused by some labels, but overall not a dealbreaker
I wasn’t entirely sure how to describe the sign-up and pre-purchase phases to a friend because some of the labels given in the sales flow were a bit confusing. For instance, the way they named certain features in the descriptions sometimes didn’t match what I found in the software after onboarding. It made me second-guess what was actually included and what was just optional training offerings. The pricing details seemed straightforward, but certain dashboard buttons had ambiguous labels that didn’t clarify their function properly. Maybe I am still getting used to the interface, but it did set me back a bit during initial setup. I guess if someone were asking me, I would say it’s mostly okay but not very intuitive in that part. On the plus side, the invoicing and payment steps worked smoothly and without hassles, so at least the financial side wasn’t muddled. The support I received helped clear a couple of doubts, but I still feel some terms could be labelled more clearly for people new to this.