Confused aur uncertain after the billing process
Mujhe initially laga tha ki billing aur payments smooth chalenge, lekin final tak confidence utna strong nahi bana. Sign-up ke time sab kuch clear tha aur invoice sahi mila, par jab payment process shuru kiya, toh thoda confusion hua ki kaise aur kab payment clear hoga. Support team ne response diya, which was polite aur sahi timings mein, par fir bhi mujhe lag raha tha ki documents kaise handle ho rahe hain woh transparent nahi tha. Kuch baar mujhe apne account details check karne ke liye encourage kiya gaya, lekin usme bhi clarity missing thi. Overall, mujhe lage ki billing ke system mein thoda improvement hona chahiye taaki user confident feel karein. Agar mujhe yeh experience dobara repeat karna pade toh shayad main thoda hesitate karunga kyunki clear communication ki kami ne mujhe uneasy kar diya tha. Payment system theek tha, par confidence ke liye thoda aur kaam hona chahiye. Thoda aur reliable lagta toh main zyada comfortable hota use karne mein.