Confused at first but some clarity was there
When I first started the onboarding and training, I felt a bit lost. The explanations sometimes seemed rushed or too technical, which made it difficult to understand how to set up the calling tools properly. On the other hand, I appreciated that the step-by-step videos were available and helped me catch up when I had the time. The training covered various modules, but the pacing felt uneven; some aspects like the database feature were glossed over while other parts were repetitive. The automatic updates were mentioned but not explained well, so I had to figure out their impact on workflow by trial and error. Telephonic support did provide some assistance, but the response times could be slow and not always clear. Despite these issues, the sign-up and payment process was straightforward and transparent, which was one positive aspect of my experience. Overall, the training could be more structured with clearer guidance to smooth the onboarding journey, but there were glimpses of helpful resources if you dig enough to find them.