Confused at first but overall a balanced setup
I had mixed feelings about the training and onboarding process. On one hand, the order in which the modules were presented felt a bit odd. For instance, we started with the basics of the software access, which was fine, but then jumped straight into the calling tools without fully covering the database usage. That gap made me feel a little disoriented at first. On the other hand, the automatic updates and the telephonic support compensated for some of the initial confusion because whenever I had a question, I could call and get a reasonably quick response. The payment and invoicing parts of the sign-up process were smooth and clear, which was refreshing. My overall impression is that while the steps were not perfectly logical from a user experience standpoint, the components themselves functioned well. The onboarding flow could benefit from reordering to help users follow along better, but I did appreciate the clear documentation and occasional priority assistance they provide. So, although there was some initial frustration due to the sequence of training steps, the overall system managed to meet my needs fairly well.