Confused at first, but glad I figured this out
Initially when I signed up for the WFHI platform, I felt a bit overwhelmed because the support wasn’t constantly reaching out or explaining every little detail. Most of the time, I had to dig through the training materials myself and test features like the dialer or database to fully understand how they worked. One moment stands out: I needed quick help with a software update that altered the UI slightly. Although the priority telephonic support was available, the solution wasn’t immediate, so I managed to find a workaround by experimenting with the features. This made me more confident about navigating the software, but it would have been better if the support team had proactively guided me through these changes. The invoicing and payment set-up was clear and worked fine with no fuss. Overall, while I did a lot of the figuring out on my own, this process helped me learn the system in depth, though I wish it came with a bit more direct communication and help.