Confused and unsatisfied, onboarding lacked clarity
By the end of the training and onboarding program, I felt underprepared and uncertain about using the software confidently. The materials provided were somewhat generic and did not always match the specific features of the dialer and database that I needed to integrate in my workflow. I struggled to understand how the automatic updates affected the software performance during the initial days. The telephonic support was available but often gave responses that did not fully address my questions, leaving me hesitant about whether I was using the system correctly. The sign-up and invoicing system was fine, but it did not compensate for the gaps in training. I would have preferred a more detailed, step-by-step onboarding with clearer explanations of the calling tools. Overall, the confidence level I had hoped to gain by the end of onboarding was not achieved, which made me worried about relying heavily on this software for remote workflow management going forward. More tailored training content and improved support might improve this experience for future customers.