Confused and uncertain about the onboarding order
I have to say, the whole training and onboarding felt a bit scrambled to me. I’m not sure if the steps were in the best order because I found myself sometimes needing to jump back and forth between modules, and that left me a little unsure if I was following the right sequence. The initial training explained how to use the calling tools and the database, which was good, but the automatic updates to the software seemed to come before I had fully mastered the earlier parts. So, I kept wondering if I missed a step, or maybe if it would have been clearer if they rearranged the onboarding flow. The telephonic support was okay, but I wasn’t always confident where to turn first. Overall, I think the onboarding could be more sensible in how things are presented because right now, I’m still a bit confused about what I should focus on first.